Return Policy
We are committed to ensuring you are completely satisfied with our products. If, for any reason, you are not satisfied with the products purchased from our website, we offer the following return policy.
Return Conditions:
Return Period: Within 30 days from the date of receipt of the goods, you may apply for a return.
Item Condition: The returned items must be in their original condition, unused, unopened, and with complete packaging.
Proof of Purchase: A shopping receipt or order confirmation letter must be provided when returning the item.
Situations Where Returns Are Not Accepted:
Return requests made after 30 days. Items have been used or damaged. Special sale or clearance items.
Return Process:
Contact Customer Service: Contact us through our customer service email or phone, providing your order number and reason for return.
Return Review: We will review your request upon receipt and provide a return address.
Return the Goods: Please securely package the item and return it to the address we provided.
Refund: Once the item is received and inspected for accuracy, we will process the refund within 7 working days.
Exchange Policy
If the item you received has issues, or if you need to exchange the product, we offer an exchange service.
Exchange Conditions:
The item must be in its original condition, unused, and with complete packaging.
Exchange requests must be made within 30 days of receiving the item.
Exchange Process:
Contact Customer Service: Provide your order number and reason for exchange.
Review Request: We will review your exchange request and provide information related to the exchange.
Return and Reship: You need to return the original item. Once the returned item is received, we will send the new item.
Please Note:
Ensure the reason for your return or exchange is genuine and valid.
Return and exchange shipping costs are the responsibility of the buyer, unless the issue is due to the product itself.
Refunds will be returned to your original payment method.
Contact Us
If you have any questions, please contact us through the following means:
Email: Customer service email yiguo2000@formosa-tea.com
Phone: Customer service phone: 0926-517-731
We promise to do our best to solve any of your problems and ensure your shopping experience is enjoyable.